Refund policy
Returns
We want you to love your Zockit purchase. If for any reason you are not satisfied, we’re here to help.
Items may be returned within 30 days of delivery for a refund or exchange.
To be eligible for a return:
• Items must be unused, uninstalled, and in original packaging
• Products must be in resellable condition
• Proof of purchase (order number or receipt) is required
Non-Returnable Items
• Used or installed items that show wear
• Items not purchased directly through myzockit.com
• Gift cards or promotional items
Refunds
Once your return is received and inspected, we will notify you by email.
Approved refunds will be issued to the original payment method within 5–10 business days.
Shipping charges are non-refundable.
Exchanges & Damaged Items
If your item arrives defective, damaged, or incorrect, please contact us immediately at hello@myzockit.com with photo documentation.
We will arrange a replacement at no additional cost.
How to Start a Return
Email hello@myzockit.com with your order number to request a return.
If eligible, we’ll provide return instructions and a shipping label.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect.
In those cases, shipping is covered by us.
Disclaimer
Zockit reserves the right to refuse returns that do not meet the conditions outlined above.